Access to the multimedia content of the products.
Dara Customer Service portal access
Remote technical support 24/7
Mechatronic staff availability 24/48h
Predictive maintenance - IoT
Custom spare parts
Our goal is that our clients get the best possible results.
Each customer is assigned a Customer Service Agent, whose duties include assisting customers throughout the lifecycle of the machine, analyzing problems and offering solutions, providing technical support, and monitoring projects and warranties.
Always connected. Our experts are always available and can solve any technical problem remotely. We have all the necessary technological means to assist you.
Our technicians are available 24/7 to remotely assist and solve any technical problem worldwide.
The intervention of field technicians is also available to solve more serious incidents, for maintenance issues, machine modifications, new formats, etc.
Our range of services involves all Dara Pharma departments to provide you with the best technical support in terms of quality, efficiency, effectiveness, and response time.
Rely on our experts, their experience and commitment, so that you can fully focus on your processes, improving efficiency, cost, and time management.
Our comprehensive stock of spare parts ensures immediate availability for every stage of the lifecycle of your equipment.
We offer technical solutions and upgrades to comply with the current standards.
Thanks to preventive and predictive maintenance plans, you'll enjoy all the confidence and calm of owning Dara Pharma's equipment.